Terms & Conditions
Workshops
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Allocation
Places on my workshops are allocated on a first come, first serve basis on receipt of full payment.
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Cancellations
If If I have received your payment and you cancel before 14 days prior to your chosen course date I do not offer a refund unless I am able to fill your place or if you can find someone to take your place. If your place is filled, I will refund your payment fully, minus a 10% to cover administration charges. In such circumstances, I will make every reasonable effort in the time available to find someone to take your place.
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If I have received your payment and you cancel within 14 days of the course date, or pay but do not attend, no refunds will be given.
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In the highly unlikely event of a course or workshop being cancelled, I will endeavour to offer you an alternative date or will refund your full payment. On cancellation of a workshop, I do not accept liability for any associated costs, i.e. accommodation or travel costs.
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Accessibility
Whilst I aim to make all my courses as accessible as possible, please note that willow weaving is a physical activity and often far more strenuous than people imagine! To gain the most out of your day, a good level of mobility as well as finger dexterity and hand strength is required.
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It is your responsibility to assess your own physical health and suitability for a willow weaving course at the time of booking and on the date of your course. Should you have any mobility, accessibility or physical health issues do please contact me prior to booking your place.
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Unless stated otherwise, all my willow courses are for adults. I will however accept 15+ year olds when they are accompanied by a responsible, participating adult.
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Photography & Filming
Whilst I welcome all course participants to make notes and take photographs, filming is strictly not permitted.
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Commissions & Bespoke Courses
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Unless otherwise agreed beforehand, on acceptance of a commission or bespoke course proposal, a deposit of 40% of the total cost is required before the commission commences or 28 days prior to the course date.
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On completion of a commission or bespoke course an invoice will be issued for the remaining 60% cost. Payment is required within 14 working days, (unless specifically agreed in writing beforehand). This ensures that business costs are kept as low as possible. If payment is not received within 30 working days, at my discretion, I will levy an additional 15% interest charge to cover any additional business costs that have been incurred.
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Products
Due to the use of natural materials, the colour and tone of each product may slightly vary. The handmade nature of the item also means that size may vary by a small amount from the specified dimensions.
Lead In Times & Delivery
Due to items being made to order and their bespoke nature, on ordering your product you will receive an approximate lead in time. Once your item is ready I will contact you with delivery details. Delivery method may vary depending on size of product and destination of item. Once an item has been dispatched I will inform you by email of the delivery company being used along with any tracking number. Please inform me of any special delivery instructions for your item.
Returns and Refunds
You are entitled to return your item within 14 days of delivery. Refunds are not offered unless an item arrives damaged. If you do receive an item that is damaged then please contact daisy@vinewillowwood.co.uk within 48hours to arrange a replacement. If you’re returning a product because it is faulty I will pay the return delivery costs. If you return goods to me, please use an insured method of dispatch and obtain proof of posting. I cannot accept liability for returned items being lost or damaged in transit.
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Copyright
The designs illustrated on this site are, unless otherwise stated, original works by Daisy Askins and are the subject of copyright and design rights. Copyright, design, and other intellectual property rights in those designs, together with copyright in the photographs, other images, textual descriptions, and all other works on this website, belong exclusively to Daisy Askins. Those designs and any other works may not be copied or otherwise reproduced in whole or in part except with Daisy Askins’s express written consent, personal to the requesting party.
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Provided that I have no objection to non-commercial users making limited examples of my [teaching] designs for the purpose of practising their technique and building their skills. Further provided that no such basket is sold or offered for sale or otherwise disposed of for value. All rights reserved.
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Personal Data & Privacy Statement
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I am committed to ensuring that your privacy is protected. This statement explains how I use the information I collect about you, how you can instruct me if you prefer to limit the use of that information, and procedures that I have in place to safeguard your information and that I will endeavour at all times to act in accordance with the Data Protection Act 1998.
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Your use of this website signifies your consent to me collecting and using personal data about you as specified below in accordance with this policy statement. Should I choose to change these terms for any reason, the changes will be posted here so that you are always kept informed about the collection and use of your personal information, and when I disclose it.
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By using this Website you consent to the collection and use of information provided for the purposes of processing enquiries and orders and contacting you in respect of the provision of my goods and services, as detailed on this Website and in my literature.
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Information requested about you, e.g. your name, postal address, telephone number and email address, is requested to enable me to process any orders you make and to contact you regarding details of my goods and services. The information may also occasionally be used to inform you about changes in the goods and services I provide. If you wish to opt out of receiving such communications, then please email daisy@vinewillowwood.co.uk so that my database can be updated.
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If any of the information that you have provided to me changes, e.g. if you change your email address or if you wish to be removed from our database, please let me know the correct details by sending an email to daisy@vinewillowwood.co.uk
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If I change this Privacy Statement I will post the changes on this page, and may place notices on other pages of the Website, so that you may be aware of the information I collect and how I use it at all times. Continued use of the Website will signify that you agree to any such changes.
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Your information will not be disclosed or sold to any third party. However, my representatives may hold your data so that your details and account can be maintained.